What's your cancellation policy?
Cancellations are easy and completely free. Due to Coronavirus concerns, we are reducing our cancellation notice requirement to 24 hours. So as long as you cancel within 24 hours of your rental, you'll get a 100% refund. Simply email us at firstname.lastname@example.org with your booking number or name on booking to cancel. We are hoping that this will help travelers remain flexible during these uncertain times.
With that in mind, if you are cancelling because of COVID-19, we urge you to consider rescheduling, which not only is free, but we will also earn you our Don't Worry, Be Happy deal of 20% off + free gravel insurance. Read more about why rescheduling is actually a smarter move in this post.
I can’t book a campervan on your website. What should I do?
If you get an error saying “No car in this category available on this date”, I’m afraid we don’t have any available camper vans. If you get an error saying “This category is not available at this time”, it means that you chose a date that is during our closing season (December-February). Our booking engine on our website has the most accurate and updated information about our availability and is the best place to book. Bookings are automatically scheduled in the most efficient way possible, so if you are getting an error, unfortunately we cannot help you find availability even if we wanted to. If you are flexible, try changing your dates slightly to find available rental periods and/or change the camper van category.
When will the rental contract become active?
The rental contract becomes active when you sign the contract at our Happy Campers office in Iceland.
Is it possible to add a third driver?
Yes, no problem. You can add up to two additional drivers. All drivers have to be over 21 years of age and show their driver's license at the Happy Campers office before starting the rental contract.
How old do I have to be to rent a campervan?
The minimum age to rent a campervan is 21 years old.
Do I need an international driver's license to rent a car?
No, a valid national or state driver's license is just fine.
I booked a camper but didn’t get a confirmation email. What should I do?
A confirmation e-mail should arrive to customers no later than 24 hours after the booking took place. If you have not received confirmation, please check the following:
- Did you finalize the booking process ?
- Did the confirmation e-mail go to your junk mail folder (spam)?
If you have checked those things, please send us an email to email@example.com with your information (name, email, pickup date) and we will check your booking and reply to you within 24 hours.
What is the minimum rental period?
The minimum rental period is 3 full days (72 hours). You are welcome to rent the camper van for a shorter period of time, but the charge will be for 3 days.
Can I make changes to my reservation?
Yes, we like to keep it simple and easy. You can make changes anytime you want without any fees. Please send us an email to firstname.lastname@example.org and let us know what you want to change. Remember to include your reservation number, which you can find in your confirmation e-mail.