Terms & Conditions

TERMS

Please read the terms and conditions carefully before booking a camper van.

Age and driving license:

1) The Renter/driver of a car or campervan has to be at least 18 years old and have a valid driver’s license.

2) The Renter/driver of bigger vehicles that according to law at any given time requires an extended driver’s license shall present the appropriate license at the start of the rental.

Method of payment:

1) Cash rental deposit: Estimated rental charges.

• A renter’s valid credit card is required. Visa, MasterCard & American Express credit cards are accepted.
• A credit card imprint will be taken at the start of all rentals for security reasons, even when a voucher covers the cost of the rental. This credit card imprint may be used to pay all extra charges, including extra km, extra insurance, parking tickets, damages, tank refill, or any cost due to the use of the rented vehicle.
• A 30% confirmation fee is required when booking. No cancellation fee is charged if canceled before 24-hours until the pickup date and time.
• Prepaid credit cards and debit cards are accepted if the customer purchases the Premium+ insurance or the Happiest Bundle.

Obligations of the Renter

1. The Renter agrees to the provisions of this Rental Agreement and has received a copy hereof.
2. The Renter shall return the vehicle:
   1. Together with all accessories (including tires and tools) in the same condition as they were received by the Renter, except for normal wear and tear owing to use;
   2. On the date specified under the terms of this Agreement, unless otherwise agreed at a later time;To the premises of the Lessor, unless otherwise agreed;With a full tank of fuel. If the vehicle is not returned with a full fuel tank, the Lessor may charge the Renter for the amount of fuel to fill the fuel tank plus a 20% refuel charge.
   3. Reasonably clean. If the unreasonably high amount of dirt and trash requires professional cleaning or an extra hour of cleaning crew time, a cleaning fee of 100 EUR will be charged.
3. The Renter shall pay for fuel and other costs needed to operate the vehicle during the period for which the Renter is responsible. Within this Agreement, this period does not expire until the Lessor has registered the vehicle as received in his system, for which registration can only be performed during the Lessor’s office hours.
4. If the Renter fails to return the vehicle at the time agreed in this Agreement or fails to declare his intention to extend the rental period, the Lessor or the police may repossess the vehicle without further notice and at the cost of the Renter. Extended rental is subject to the approval of the Lessor. If the Renter returns the vehicle 1 hour or more after the expiry of the Agreement, the Lessor may demand up to a 24-hour rental charge under the terms hereof. For each day begun thereafter, the Lessor may impose additional charges. If the Renter fails to return the vehicle during business hours, the Renter is liable for any damages to the vehicle until the following business day.
5. The vehicle shall be handled and driven carefully. Only those registered as authorized drivers on the front page of this Agreement are permitted to drive the vehicle. The Renter is liable for all damages resulting from using the vehicle that will not be compensated for by the Lessor’s insurance company.
6. The Renter may not engage in the following activities:
   1. Off-road driving, such as on tracks and rough trails, beaches, etc.;
   2. Driving on roads marked F on official maps as well as Kjalvegur (road 35 after Gullfoss waterfall) and Kaldidalur valley (road 550) and to Landmannalaugar (road 208) except for 4WD (four-wheel-drive) vehicles which the Lessor agrees are suitable for driving on such roads. In the event of a violation of the provisions of this subparagraph, the Lessor may impose a fine in the amount of the non-deductible liability of the Renter at the rate set by the Lessor at each time. The above provision on fines does not affect the liability of the Renter to pay for damages.
   3. Driving under the influence of any intoxicant;
   4. Driving in or across rivers or other bodies of water. This prohibition does not apply to vehicles that the Lessor agrees are suitable for such driving. Still, such driving is always the responsibility of the Renter, cf. subparagraph (i) of Article 23.
   5. Use of the vehicle that contravenes Icelandic law and the provisions hereof;
   6. Driving in snowdrifts and ice.
7. In the event of a collision or accident, the Renter shall immediately notify the appropriate police authorities as well as the Lessor of the incident, and the Renter shall not leave the scene before the police have arrived. The Renter shall immediately fill out damage reports if damage occurs. The Renter is fully liable for any damages they fail to report.
8. If the Lessor needs to retrieve the vehicle due to a collision or accident, the Renter is responsible for all associated costs.
9. The number of kilometers (km) that the vehicle is driven during the term hereof is determined by reading a normal odometer supplied by the vehicle manufacturer. The Renter shall notify the Lessor as soon as possible if the odometer is out of order or stops functioning during the rental period.
10. The Renter agrees to pay the Lessor upon request:
    1. A deposit amounting to the estimated cost of renting the vehicle;
    2. All costs sustained by the Lessor from bringing the vehicle back to his premises owing to it being left unattended without regard to the condition of the vehicle, roads, or weather.
11. The Renter may not have repairs performed or modify the vehicle or its accessories or permit any pledge of the vehicle as security without the prior consent of the Lessor.
12. The Renter is liable for all parking meter fines and fines for traffic law violations.
13. The Renter may not use the vehicle to transport passengers against payment, lend it, or sublease it.

Obligations of the Lessor

14. The Lessor undertakes to do his utmost to deliver the vehicle at the agreed time and to ensure that it meets its requirements.
15. If the vehicle malfunctions owing to wear or other reasons for which the Renter is not responsible, the Lessor shall supply the Renter with another vehicle as soon as possible or ensure that a repair is completed as soon as possible at the location specified by the Renter. The above does not affect the payment of the rent or any other charges payable by the Renter hereunder. The Lessor pays no damages in cases such as hereinabove provided, neither for accommodation nor other reasons.
16. The Lessor shall acquaint the Renter with the subject matter of this Agreement, particularly the obligations undertaken by the Renter upon signature hereof.
17. The Lessor shall make every effort to inform foreign Renters about Icelandic traffic rules, traffic signs, and rules regarding the prohibition of off-road driving. In addition, the Lessor shall draw particular attention to the dangers posed by animals on roads.
18. If the Lessor wishes to limit the use of the vehicle with regard to its equipment and/or condition, such limits shall be established in writing upon signature hereof.
19. The Lessor undertakes to hold professional indemnity insurance at all times.
20. The Lessor shall not be responsible for the disappearance of or damage to items that the Renter or any other party stores or transports in the vehicle.

Insurance

21. The rental charge includes statutory motor vehicle insurance, i.e., third-party liability insurance and accident insurance for the driver and owners. For each liability and insurance coverage case, VÍS, our insurance partner, policy terms apply.
22. Third-party liability insurance shall consist of the amount stipulated by Icelandic law at any given time. The deductible payable by the Renter in the event of damage to the vehicle shall amount to up to the full value of the vehicle, cf. further specification of personal liability on the front page hereof. Deductible / self-risk is 2.500 EUR per accident.
23. The (kasko) insurance does not cover the following:
    1. Intentional damage or damage owing to gross negligence by the driver;
    2. Damage resulting from the driver being under the influence of alcohol, stimulants, or sedatives or otherwise incapable of controlling the vehicle securely;
    3. Damage owing to racing or test driving;
    4. Damage owing to war, revolution, civil unrest, or rioting;
    5. Damage inflicted by animals;
    6. Holes burned into seats, carpets, or mats;
    7. Damage affecting only wheels, tires, suspension, batteries, glass (other than windowpanes), radio receivers or loss by theft of parts of the vehicle and damage resulting therefrom;
    8. Damage caused by driving on a rough road, such as damage to the vehicle’s transmission, drive, or other components in or attached to the chassis; damage to the chassis resulting from the vehicle bottoming on rough roads as a result of ridges left by road graders, stones lodged in the road surface or at the edge of the roadway. The same applies to damage from stones being thrown up and striking the vehicle’s underside during driving.
    9. Damage resulting from driving in places where the vehicle is not permitted to be driven, such as on tracks, rough trails, in snowdrifts, on ice, across unbridged rivers or streams, on beaches, on causeways accessible only at low tide, or in other off-road areas. However, compensation will be paid for damage resulting from the driver being forced to leave the roadway, e.g., for roadside repairs.
    10. Damage to passenger vehicles that occurs during driving on roads marked F on official maps;
    11. Damage caused by sand, ash, pumice, or other earth material being blown onto the vehicle (unless Sand & Ash insurance is purchased);
    12. Water damage to the vehicle;
    13. Damage caused by seaspray/seawater if the vehicle is transported by sea;
    14. In other respects, reference is made to the general terms and conditions for Kasko insurance.
24. Gravel Protection insurance (GP) is an optional damage waiver that covers damages to the windscreen and headlights when gravel or rocks get thrown at the rental car by another vehicle.
25. Sand & Ash insurance (SAI) is an optional damage waiver that covers damage to the paint, windows, lights, plastics, chromes, and wheels caused by sand, ash, pumice, or other earth material being blown onto the vehicle. Deductible / self-risk is 1.000 EUR.
26. Tire Insurance (TI) is an optional damage waiver covering the cost of replacing the damaged tire. Damage to rims is covered with Premium+ insurance.
27. Scratch & Dent insurance is an optional damage waiver that covers smaller scratches or dents (less than 3 cm). Larger scratches or dents are covered with Premium+ insurance.
28. Theft Insurance is an optional damage waiver that protects the Renter from liability if the van or other items get stolen. This only covers Lessor’s rental items, not personal items.

General Provisions

29. This Rental Agreement shall be kept in the vehicle at all times during the rental period.
30. The vehicle might have a GPS tracker installed for tracking purposes.
31. Annexes and amendments to the terms and conditions hereof shall be made in writing.
32. The Lessor may debit the bank card or credit card of the Renter for the rental charge and other costs payable by the Renter hereunder, such as payments in respect of damage to the vehicle while in possession of the Renter. The time of payment and whether it is to be made in lump sum shall be the sole discretion of the Lessor. This right shall remain unaffected for six months following the return of the vehicle to the Lessor.
33. Upon returning the damaged vehicle or any of its accessories, the Renter agrees to compensate the Lessor for the loss of value based on the Lessor’s damage matrix. The Renter agrees to pay upon request the maximum deductible amount upon returning the damaged vehicle when the total repair cost is unknown to the Lessor.
34. After signing the contract, – there is no possibility of a refund in case of an early return or any other reason that may occur.
35. The Renter acknowledges by his signature hereon that he has received the vehicle and accessories in good condition.
36. Agreements concluded based on the above terms and conditions, including possible claims for compensation that may be made, as applicable, shall be governed by Icelandic law. This applies both to the basis and calculation of compensation. The same applies to claims for compensation based on non-contractual liability. In the event of a dispute arising out of or in connection with this Agreement, the case shall be brought in the venue of the Lessor.
37. Disputes between the parties to this Rental Agreement may be submitted to the Appellate Committee of the Consumers’ Association of Iceland and the Icelandic Travel Industry Association.