FAQS

You can rent a campervan if:

• you have a valid driver's license,
• you are 18 years old or older,
• you have a credit card with at least EUR 2,500 credit limit.
• Prepaid credit cards and debit cards are accepted if the customer purchases the Premium+ insurance or the Happiest Bundle.

The rental price includes:

• Unlimited kilometers (you can drive as far as you want)
• 24% VAT (Icelandic tax)
• Basic insurance (Collision Damage Waiver – CDW)
• Bedding (sheets, pillows, blankets, and duvets)
• Everything you need to cook, eat, and sleep in the camper

Before booking, we recommend you:

• Read the terms and conditions
• Check the information page for your specific camper type

If you want extra items (like a table, chairs, or sleeping bags), visit the Extras section on our website. You can easily add these during the booking process.

We offer a 100% refund up to 24 hours before your rental. If you want to cancel your booking, please email us at info@happycampers.is

You will need to bring the lessee's (driver's) credit card or the credit card you used when you reserved the booking to put on file for insurance/liability purposes. Prepaid credit cards and debit cards are accepted if the customer purchases the Premium+ insurance or the Happiest Bundle.

• The cardholder must be the same as the lessee.
• A card must be brought physically. Photos or digital copies are not acceptable.
• For fully paid in advance rentals, the lessee must bring the same card at pickup used to pay for the rental online.

Our prices can change based on demand, season, and availability. This is because we use a dynamic pricing system—similar to how airlines and hotels work.

If you're looking for the best price, we recommend:

• Booking early to lock in a lower rate
• Traveling during the off-season (outside the summer months) for lower prices
• Checking our Happy Discounts when booking

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When using our booking engine, you are getting the most up-to-date live availability of our fleet. If you get an error message saying that your preferred van category is unavailable for your dates, unfortunately, that is true. If you are flexible, we recommend trying different dates to see if the van becomes available. If you receive an error during the payment process, there are several potential reasons, including your bank blocking the transaction. Please contact us if the problem persists.

Yes, our minimum rental period is 3 days (72 hours).  You are welcome to rent the camper van for a shorter period of time, but the charge will be for 3 days.

No, a valid national or state driver's license with Latin letters is all you need. If your driver’s license does not have Latin letters please bring an International driver’s license.

We take all major credit cards and offer the following payment options:

• Standard deposit: Pay 30% now and 70% when you pick up the van
• Pay 100% now

Prepaid credit cards and debit cards are accepted if the customer purchases the Premium+ insurance or the Happiest Bundle.  

If you want to extend your rental or add extras, you can do it by logging in my.happycampers.is If you need assistance modifying your booking please email info@happycampers.is

You can settle the remaining balance via customer service portal my.happycampers.is. You can also pay the remaining amount upon arrival.

Yes, absolutely! When you arrive, you can:

• Add or remove insurance options
• Add or remove extras (like tables, chairs, etc.)
• Change your rental dates – as long as we have availability (please note we can’t guarantee it)

Once your rental has started:

• You can extend your trip if the camper is available
• But you cannot shorten your rental or get a refund for unused days

Yes, you can. It's no problem to edit your extras, insurances, or bundles upon arrival.

Yes, a Collision Damage Waiver (CDW) is included in the rental price, which limits the driver's liability to a certain amount. The liability amount is EUR 2.500,- for each accident. Please review the terms & conditions for CDW details before booking a campervan.

The answer to this question really depends on personal preference, as people’s needs for peace of mind can vary greatly. We have witnessed many cases where people regret not buying extra insurance due to a costly incident and also cases where people never use the extra insurance that they bought. That is simply the nature of insurance; it is highly valuable when you need it but useless when you don’t. We simply cannot make that decision for others.

We can, however, tell you that our top 3 most popular extra insurance options are gravel protection, the Premium Package, and the Premium Package plus. We always recommend Gravel protection as a minimum as it's the most common damage to our cars. Click here to see our insurance guide.

Before you make any decisions about extra insurance, make sure to read our Terms for more information about the included CDW insurance. Also, make sure to check with your regular car insurance policy and any other insurance policies that you may have, such as your travel insurance, credit card benefits, etc.

Happy Bundles are a great way to save some money on extras & insurances. We offer 3 tiers (Happy, Happier and Happiest) to fit different needs of different campers. Check out our extras page for more details on each bundle.

If you selected Happy, Happier, or Happiest Bundle, you do not need to select insurance or extras additionally. You will select them upon arrival.

Unfortunately, we do not have the capacity to plan individual trips. However, we understand that planning a trip can be overwhelming. That’s why we work hard to provide the necessary resources to help you plan your road trip. Here are some of the most valuable resources that we strongly recommend checking out: Happy Campers Travel Guides: our extensive guides will help you understand what to expect on your trip to Iceland. From camping culture to winter travel to how to pick the right vehicle for you - all our best tips are covered there. We are working hard to add more travel guides to our website; in the meantime, another great page is our blog archive. You will find their itinerary ideas, places to visit, travel tips, and links to more online resources. If you are looking for more detailed itineraries and travel guides, we highly recommend checking out Iceland with a View books. Jeannie is a local expert and generously shares the best travel tips. Lastly, I would strongly suggest joining our Camping Community on Facebook. It is a great way to connect with fellow happy campers. It is full of useful information (recommendations on what to see and do, itineraries, travel tips, and more) and many helpful people to share their experiences.

Yes! We’ve opened Happy Campsite Keflavík right in our backyard, just 6 minutes from KEF Airport. It’s the perfect place to rest after a long flight or get ready before heading home.

The campsite has all the essential facilities for a comfortable stay. Plus, if you're traveling with Happy Campers, you’ll get 20% off your stay!

You can find more details and book your spot here.

The Camping Card can be a great option if you plan to stay at participating campsites across Iceland. It gives you access to a selection of campsites for one flat fee. However, it's important to know that not all campsites accept the card, so whether it's worth it depends on your travel route and schedule.

You can find more information and purchase the card on the official Camping Card website.

Still unsure if it’s right for you? We wrote a helpful blog post on this topic to guide your decision: Do You Need a Camping Card in Iceland?

In most cases, no. You do not need to reserve campsites in advance. Most campsites in Iceland operate on a first come, first served basis and rarely fill up completely. However, some campsites near popular areas or during busy weekends may offer online booking through their websites or apps like Parka. If you prefer to plan ahead or have a fixed itinerary, checking availability in advance can be helpful.

There are several supermarkets near our office in Reykjanesbær, making it easy to stock up before you hit the road. We recommend Krónan or Bónus, as they are two of the most affordable options in Iceland.

Feel free to ask us at the office, and we’ll show you their locations on our map.

For more tips on where to shop across the country, check out our blog post: Where to Shop on Your Camping Trip

It's always good to be well prepared and thankfully there are many good resources online. A good place to start is to look at our resources section. Check out our Camping Community where Happy Campers share their best tips, experience, and questions. If you have specific questions, feel free to ask us questions at info@happycampers.is, on Facebook, or other social media. Also, remember to consider the weather and be flexible with your plans.

112. The most important emergency number in Iceland is 112. Other important numbers include directory inquiries (118), police station (444-1000), search and rescue (570-5900), and healthcare services (1770).

We offer a free shuttle service in the Keflavik area, including the airport. Simply choose the free shuttle option during the booking process. We'll pick you up from the airport or nearby hotel, drive you to our office (a 5-minute drive) and then introduce you to your new travel companion.

After you go through baggage claim and customs, you will enter the arrivals area. You can wait anywhere in that area, including the seating area nearby. Please do not wait in the departures area or at the restaurants near the departure area. When it is getting close to your schedule shuttle time, please keep an eye out for us and let us know when you see us. We will be holding a sign with your name on it and will be wearing a Happy Campers jacket/shirt.

We only offer our free shuttle service within the Keflavik area. We do not offer our shuttle service to or from Reykjavik, which is about a 40 minute drive. To go to/from Reykjavik, we recommend booking a ticket on the airport/city bus with Grayline or Reykjavik Excursions. We can drive you to/pick you up from the airport when you use the airport bus during our office hours. You can also use the public bus number 55 which stops close to our office and goes to the airport and Reykjavik, you can find more info on www.bus.is . The final option is a Taxi, which is also the most expensive option.

Unfortunately, some flights arrive in Iceland REALLY early. Our office opens at 8 AM and our free airport shuttle starts running at 8:15, so you might have some time to kill until we can pick you up. Thankfully, the airport has free WiFi, some comfortable chairs, and a coffee shop to make the wait easier. Around 8:15, please look out for us holding a Happy Campers sign with your name on it.

We do not offer to bring the camper to you in Reykjavik, or any other location, and we also do not accept the campervan to be returned at any other location.  

If you are staying in Reykjavik you need to make your own way to our office, or the airport, and you have some options:

The way most of our customers do it is that they take one of the Airport buses from Reykjavik to Keflavik airport. Once you reach the airport we could then simply come and pick you up and take you to our office which is pretty close. This is a pretty simple and economic option but you would need to let us know when to pick you up from the airport.

Another way would be taking the public bus number 55 which stops very close to our office at the bus stop "Tjarnarhverfi". It's a lower price than the airport bus but a little bit more complicated in my experience. You can see the bus schedules on their website www.bus.is.

The final and most convenient way is a taxi of course, but unfortunately, taxis are a bit expensive in Iceland and the ride would probably cost around 13,000-15,000 ISK (110-130 USD).

The campervan can only be picked up during our opening hours. You would need to find accommodation in the area and have us pick you up the next morning. However, we offer a free 24/7 campervan dropoff service, so you can return the van at any time. Please read more about this service here or see the answer to this particular question above.

Yes of course. You can add or remove any type of insurances or extras as you wish upon arrival. You can also change your rental dates, so long as we have availability, which we cannot guarantee. Once the rental starts, you can only add days to your rental and cannot make it shorter.

There is no need to schedule a shuttle to the airport after you return the van. The shuttle will run every hour (on the hour) for customers returning the camper van, so there is no need to schedule a shuttle for returning customers. Just remember that our latest airport shuttle dropoff is at 16:30, not 17:00, so make sure that you return the camper van before 16:30 if you want a ride to the airport.

With our 24/7 drop off service, you can drop off the campervan any time of day. Unfortunately, Happy Shuttle only runs during business hours. If you need to get to the airport, please check public bus no. 55 (the bus stop close to the Happy Campers office is called Tjarnarhverfi) or call taxi.

When returning the van, we ask that you return it with the same amount of fuel as when you received it. Usually, this means a full tank of fuel. If the rental car is not returned with a full tank of fuel, we will charge the renter for the fuel (based on current fuel prices) + 20% service fee for filling up the tank. Thankfully, there is a gas station located on our property, so this is rarely an issue.

Our campervans, equipped with a quality Webasto heater, are guaranteed to run all night if necessary. We go over how to best operate the heater during your check-in orientation, but you can be sure that our campers will keep you warm all night all-year round.

You can see all the different camper types we offer on the front page of our website. We offer campers of every size, manual and automatic, old (EX) and new. Actual make and model may vary depending on availability, so we reserve the right to deliver a similar vehicle. By similar vehicle, we mean that we will deliver a vehicle that will fulfill the requirements of the vehicle type and class that you booked. Not all our camper vans are brand new, but they are all well maintained and in very good condition.

Yes we do! The vast majority of our campers are automatic. Currently, only EX models have manual transmission.

Yes, Happy 3 and Happy 4x4 XL can fit up to 5 people.

No, our campers do not have a toilet or shower. The reason is that our goal is to make our camper vans as simple as possible to drive and operate. Showers and travel toilets require a lot of space and are complicated to operate. But do not worry, in Iceland there are many gas stations, small shops, and restaurants where you can use the bathroom facilities. You can also find our famous geothermal swimming pools in almost every small village around the island where you can swim, shower, go to the hot tubs etc. for a very small fee. Most campgrounds also offer good facilities for travelers to use. For this reason, we decided to not have toilets and showers in our camper vans.

Yes, we only stay open during the months that it is safe and relatively easy to drive our camper vans around Iceland. We equip our camper vans with winter tires with spikes during the winter months, and the main roads are generally well-maintained and cleared by the government to make driving safe and easy. However, Iceland is known for unpredictable weather, so we highly recommend paying close attention to the weather and road conditions. Be cautious, use common sense, and always err on the side of safety.

The campervan comes with a sheet, pillows, blankets, and thick comforters, which most people are comfortable with during the summer months. We strongly recommend bringing (or renting) sleeping bags in colder months as the weather can vary a lot in those months. Sleeping bags are also recommended in the summer time for those who get very easily cold.

To guarantee security, we only allow child seats in Happy 2, Happy 2 - 3pax, Happy 2 EX, Happy 3, Happy 3 EX categories, Happy 4x4, Happy 4x4 - 3 pax and Happy 4x4 XL. If your child is over 130CM in height it's also possible to turn off the Airbag in the front seat of the Happy 1 Auto and Happy 1 EX. We offer great varieties of child car seats and booster for all age.

Our camper vans have a standard 12V car socket (cigarette lighter). Our Happy 2 camper vans have two 12V sockets, while other categories have just one. All of the campervans have at least 1 USB port as well. We highly recommend bringing your own inverters, converters, cables, and multi-plugs for your charging needs. We offer a 12V-230V inverter that you can rent for EUR 20 per rental. The inverter will transform the 12V socket into a standard outlet that you can use to charge your devices.

We ask all of our customers to return the camper van in good shape, inside and outside. We do not require you to return the camper van completely clean, but if it is exceptionally dirty, requiring difficult stain removal or other special cleaning efforts, we will charge a cleaning fee of €100.

No, smoking is not allowed in the van or in our office. Travelers will have to pay the extra cleaning fee if we find evidence for smoking in the van.

Both the campervan pickup and return take place at our main office in Stapabraut 21, 260 Reykjanesbær. All of our campervan rentals begin and end at this location, so make sure to use our free shuttle service for easy transport to or from our office. We do not offer to bring the camper to you in Reykjavik, or any other location, and we also do not accept the campervan to be returned at any other location

We are open all days from 8:00 to 17:00 in wintertime (1 Nov - 30 Mar) and 7:00 to 19:00 over summer (1 Apr - 31 Oct). The office is closed over Christmas (24-26 December) and New Year (31 December-1 January). There are no pick ups when the office is closed.

The best way to contact us is through our contact form on our front page. You can also send us an email directly to info@happycampers.is. However, we only check and respond to emails during business hours (8-17). If you need to reach us immediately, please call our office at +354 578-7860. If you are currently traveling in Iceland in your camper and need emergency assistance, please call the emergency number provided in your handbook. If you are hurt or in danger, please call Iceland's emergency number 112 immediately.

Yes, you can arrive late at night if you have pre-booked your stay on Parka app:  parka.is/happycampsitekeflavik  Please note that after 11 PM, there is quiet time. Therefore, we ask you to be considerate of your fellow campers and keep the noise to a minimum.

The camping fee at the Happy Campsite Keflavik is 1500 kr. per person per night. It is free for 16-year-olds and younger children. If you book a spot with electricity, it will cost an extra 1000 kr. If you are renting a campervan from Happy Campers, you get 20% off when staying at Happy Campsite Keflavik.

The use of bathroom facilities (hot and cold water available)  is included in the price.

Pay online through the Parka app or visit parka.is/happycampsitekeflavik   

Cash payments are only accepted if you pay at Happy Campers office (Open 8:00-17:00)

There are no kitchen facilities at Happy Campsite Keflavik. However, there are tables and sinks outside the service building.

Unfortunately, we do not have storage at the moment.

Airport Shuttle is reserved for Happy Campers and Cheap Campervans customers only.

We offer a 100% refund up to 24 hours before your rental, no questions asked.

You can rent a campervan if you have a valid driver's license, are at least 18 years old, and have a credit card with at least EUR 2,500 credit limit.

Prepaid credit cards and debit cards are accepted if the customer purchases the Premium+ insurance or the Happiest Bundle.

Yes, Happy 3 and Happy 4x4 XL can fit up to 5 people.

We take all major credit cards and offer the following payment options:

• Standard deposit: Pay 30% now and 70% when you pick up the van
• Pay 100% now

Prepaid credit cards and debit cards are accepted if the customer purchases the Premium+ insurance or the Happiest Bundle. 100% refund if you cancel at least 24 hours before the start of your rental.