Cancellations are easy and completely free. Due to Coronavirus concerns, we are reducing our cancellation notice requirement to 24 hours. So as long as you cancel within 24 hours of your rental, you'll get a 100% refund. Simply email us at firstname.lastname@example.org with your booking number or name on booking to cancel. We are hoping that this will help travelers remain flexible during these uncertain times.
With that in mind, if you are cancelling because of COVID-19, we urge you to consider rescheduling, which not only is free, but we will also earn you our Don't Worry, Be Happy deal of 20% off + free gravel insurance. Read more about why rescheduling is actually a smarter move in this post.
Yes and no. We at Happy Campers take severe precautions to minimize the effects of Coronavirus. Check out this blog post for a detailed description of our Coronavirus procedures and the latest official information from the Icelandic government.
Even though there are some cases of Covid-19 in Iceland, it has not been categorized as a high-risk area like some other European countries. Iceland has currently not set any travel restrictions to Iceland from other countries, although unnecessary travel to/from France, Germany, Spain, China, Italy, South Korea, and Iran is strongly discouraged.
Are you an optimist like us? Then you might want to check out this blog post about why travelling in a camper in Iceland might actually be a good idea in times like these.
Yes, you can simply add a roof tent to your Happy 2 or Happy 4x4 booking during checkout. The Happy 2 and Happy 4x4 allow 2 people to sleep inside the van and the roof tent adds space for another 2 people.
Unfortunately, some flights arrive in Iceland REALLY early. Our office opens at 8 AM and our free airport shuttle starts running at 8:15, so you might have some time to kill until we can pick you up. Thankfully, the airport has free WiFi, some comfortable chairs, and a coffee shop to make the wait easier. Around 8:15, please look out for us holding a Happy Campers sign with your name on it.
We are open all days from 8:00 to 17:00. Yes, that includes Sundays!
The campervan comes with a sheet, pillows, blankets, and light comforters, which most people are comfortable with during the summer months. However, we also include sleeping bags as a part of our winter kit in the low season (Oct-April). That leaves the mid-season (May and Sept) as the main season we strongly recommend bringing (or renting) sleeping bags as the weather can vary a lot in those months. Sleeping bags are also recommended in the summer time for those who get very easily cold.
Yes, we offer a free shuttle bus service to our customers at Keflavik International Airport and within the greater Keflavik area. This service is both available for customers who are picking up their camper van and those who are returning it. Please select the shuttle service option when making your booking and type in your information. We pickup from the airport every hour on the 15th minute (every 30 minutes the last two hours of the day), and typically it takes around 30-50 minutes to get through baggage claim and custom so try to select the pickup time at least 30 minutes after you land.
If you don’t have your address or flight information yet, don’t worry, you can always send it to us later but make sure to do so as soon as possible. We will send you a reminder a few days before your rental starts. Our shuttle will give you a ride from the airport or hotel to our office, where you will pick up your campervan and begin your rental. When you return the camper van, you can use our free shuttle to get back to the airport or your hotel in the Keflavik area, but the shuttle will run approx. every 30 minutes, so there is no need to schedule it in advance. The shuttle service is available from 08:15-17:00 for arriving customers but from 08:00-16:30 for customers returning their campervan.
You can confirm your booking by paying either a 30% deposit or for the entire rental during our secure online booking process. When paying online, you will need to use a credit card. If you pay the 30% deposit online, you can pay for the remaining 70% at our office with a debit card or credit card. This card does not need to be the same card that you used to pay the 30% deposit. We cannot accept cash in any currency, including Euros and Icelandic Krona or any other payment method, such as a wire transfer or PayPal. Just remember that we always need a valid credit card from the lessee (driver) for security and insurance reasons.
Yes, a Collision Damage Waiver (CDW) is included in the rental price, which limits the driver's liability to a certain amount. The liability amount is EUR 2.500,- for each accident. Please review the terms & conditions for CDW details before booking a campervan.
New legislation prohibits parking overnight in a camper van outside organized campsites or urban areas. You may still set up a traditional tent in Iceland, with some restrictions. Please ask us about the details of camping with a traditional tent if interested. The most important thing to know is that different rules now apply to camper vans, so you always need to find an organized campsite to spend the night. Check out this map for information about campsites that stay open during the winter months.
Be happy camper and take advantage of some of the amazing campsites all over the country!